Courteous, responsive and effective city services play a key role in making residents feel pleased with and proud of where they live. The Municipal Service Pact is a written commitment to provide municipal services that meet high standards of quality and timeliness.
The pact is external and internal: The external pact specifies the services provided to city residents, business owners and property owners, while the internal pact specifies the services provided by the municipality to its employees and various departments.
The Municipal Service Pact specifies a range of services that are the responsibility of each municipal department. Criteria for levels of service are set for each service and tools are established for monitoring and evaluation.